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This hotel has been renovated and modernised. It has a total of 262 rooms, of which 3 are wheelchair-accessible, on 18 floors. There is a foyer with a 24-hour reception desk, safes, a currency exchange facility, a cloakroom, games room, and lifts. Within the hotel there is a Starbuck's coffee shop offering a range of speciality coffees, a bar and 2 restaurants with a selection of meals and beverages. From the Panorama Restaurant on the roof guests can enjoy fantastic views over the Niagara Falls and savour fine cuisine. Business guests are offered various rooms for conferences and meetings. Moreover, the hotel has public Internet access and a bicycle hire service. Guests may take advantage of the room and laundry services. Younger guests may let off steam in the playground. Those arriving by car may use the hotel car park.

The carpeted rooms come with a private bathroom with a hairdryer and a double/king-size bed. Standard fittings include a direct dial telephone, satellite/cable TV, free wireless Internet , individual air conditioning and heating, tea and coffee-making facilities, and an iron and ironing board. Hotel offers rooms with views out over the city or the impressive Niagara Falls. Wheelchair-accessible rooms can be booked on request.

Guests may select their breakfast from a buffet. Lunch and dinner may be taken à la carte or as a set menu. In addition, the hotel caters for guests with special requirements.

In the newly built fitness facility guests can use the well-equipped gym, Jacuzzi, and the indoor swimming pool with a waterfall.

The hotel provides WLAN access. It has also been completely non-smoking since 15th October 2006.

From Toronto/Pearson International Airport: When exiting the airport, follow signs to the 401 West. Follow the 401 to the 427 South. Follow QEW into Niagara Falls and exit at HWY 420 Bridge to USA. Follow the 420 to Stanley Avenue. Turn right onto Stanley Avenue. Turn left on Murray Street (approx 3 stoplights). Turn right on Fallsview Boulevard. Follow Fallsview Boulevard until you see the Hotel on your right.