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The hotel is a cheerful property featuring 62 rooms and offering complimentary coffee in the lobby. Hanging flower baskets are found outside every door in the summer months. Offering a total of 62 guest rooms, this air-conditioned hotel welcomes guests in a lobby with 24-hour reception and check-out service and currency exchange facilities. Guests may dine in the café or restaurant, and further facilities include conference facilities, WLAN Internet access and a car park.

All rooms offer free local telephone calls and voice messaging, TV and clock radios. The en suite bathrooms are equipped with shower/bathtub and hairdryer, whilst further in-room amenities include Internet access, a kitchenette with mini fridge and tea and coffee making facilities and an ironing set. The air conditioning and heating are individually regulated, and each room has a private terrace.

A coffee shop on site is available for breakfast and lunch.

The hotel has an indoor heated swimming pool with glass walls leading out onto 2 flower-filled patios. There is also an outdoor swimming pool. A gym is also available.

From the Saanich Peninsula, Sidney/Swartz Bay, Washington State Ferry and the Victoria Airport: follow the motorway 17 south to Victoria (approximately 30 minutes). This becomes Blanshard Street as it enters Victoria. Turn right at the traffic lights at the Cloverdale junction, then left onto Douglas Street. Continue down Douglas Street and the hotel is across from the Mayfair Mall.