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The charming conference hotel offers a fully equipped business centre with room for groups, audiovisual equipment, meeting space with a capacity for 500 guests, a ballroom of 7,000 square feet, and many other business services. There are 120 rooms in total and guests are welcomed to the family-friendly design hotel in a lobby with a hotel safe for valuables, free coffee, wireless Internet access and lift access to the upper floors. 24-hour room service is available and a laundry service is offered for a fee. Guests arriving by car may leave their vehicle in the garage.

The hotel offers en suite rooms with a shower, bathtub and hairdryer. Each room features a double or king-size bed, a kitchen with minibar, cooker, microwave and tea and coffee making facilities, and a private balcony or terrace. Other in-room amenities include a direct dial telephone for international calls, satellite TV, a radio, hi-fi, safe, Internet access, a washing machine, ironing set, individually regulated air conditioning and central heating.

Sonesta Concepcion offers a full-service restaurant, Merken and Albahaca, as well as the lobby bar and an extensive room service menu.

All Chilean residents will be charged the national value-added tax 19%.