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The hotel building is designed in a traditional Lanna style and offers modern facilities. Renovated in 2008, the air-conditioned, 274-room city hotel spans 22 storeys and welcomes guests in a lobby with 24-hour reception and check-out services, wireless Internet access, a hotel safe and lift access. Further facilities include a dining room, conference facilities, room and laundry services, and a car park.

Each room features an en suite bathroom, a double bed, direct dial telephone, satellite TV, an in-room safe, minibar/fridge and individually regulated air conditioning.

A breakfast buffet is served every morning, and lunch and dinner are served à la carte.

Guests may take a dip in the hotel's outdoor swimming pool.

Keys should be dropped off at the front desk. The reception and safe deposit box service are open 24 hours a day. The hotel has 24-hour security and a secure covered car park.

Guests can book an airport transfer, travel by taxi or use the limousine service. Red vans or tuk tuks (motorised rickshaw) are also available to bring guests to the hotel, situated on Changklan Road.